Karthika Travels ("we", "our", "us"), based in Tirunelveli, Tamil Nadu, respects your privacy. This policy explains what information we collect when you use karthikatravels.in or book our services, and how we use and protect it.
1. Information We Collect
- Booking details: your name, mobile number, email address (optional), pickup and drop locations, travel dates and vehicle preferences that you submit through our booking form, phone or WhatsApp.
- Communication records: messages you send us through the website, WhatsApp, email or phone in connection with a booking or enquiry.
- Technical data: basic, non-identifying information such as browser type and pages visited, used to keep the website working well.
2. How We Use Your Information
- To confirm, manage and fulfil your cab bookings, including sharing your pickup details with the assigned driver.
- To contact you about your trip — fare confirmation, driver details and pickup coordination.
- To respond to your enquiries and feedback.
- To improve our services, routes and website experience.
3. What We Never Do
- We do not sell, rent or trade your personal information to any third party.
- We do not send promotional messages without your consent.
- We share your contact details only with the driver assigned to your trip, and only to the extent needed to complete it.
4. Data Retention & Security
Booking records are kept only as long as needed for service, accounting and legal requirements. We take reasonable technical and organisational measures to protect your data against unauthorised access, alteration or loss.
5. Your Rights
You may ask us at any time to view, correct or delete the personal information we hold about you. Write to us at bookings@karthikatravels.in or call +91 89 3939 0101 and we will act on your request promptly.
6. Cookies
Our website uses only essential cookies needed for the booking form to work (such as session security tokens). We do not use advertising or tracking cookies.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
8. Contact Us
Karthika Travels, Near New Bus Stand, Tirunelveli, Tamil Nadu 627001
Phone: +91 89 3939 0101
Email: bookings@karthikatravels.in
